ESTOMIA

SPECIAL ESTOMIA

Our line of services is focused on:

In the monitoring from pre- to post-operative care of the ostomized patient. We send equipment and adjuvant products, carry out orientation consultations, establish usage protocols, cycle monitoring and adherence control.

Our customer service and healthcare team is different because we offer:

Specialized multidisciplinary team that, in addition to offering support regarding the ostomy service, offers nutritional guidance to patients.

Partnership with industry, distributors and transporters to ensure a high-quality service focused on care and monitoring of the patient's journey.

We accompany the patient throughout the treatment through the following services:

Support channel

We have a customer service channel for questions, guidance, assistance from a stoma therapist and a multidisciplinary team.

Guidance and training

We provide guidance on the use, handling, storage and replacement of ostomy items.

Continuous contact

In each consultation (remote or in-person), we monitor the patient's adaptation to the items and advise, whenever necessary, the use of adjuvants.

Our goal is that our patients, after fully adapting to the equipment appropriate to their needs, are able to do the same activities they did before surgery.

A HOLLISTER

Hollister is recognized for its innovation and quality in the production of ostomy solutions, offering a wide range of products. Hollister ostomy pouches and barriers are designed to provide comfort, discretion and security. With decades of experience and an ongoing commitment to research and development, Hollister and Special ensure quality products and excellent service that make life easier for users and promote their independence.

For newly ostomized patients

After adaptation, you can return to your routine.


We know you may still have questions and we are prepared to support your journey through our services.


Let's start with some tips:


Skin care: The adhesive protective base can remain on the skin for several days. Check daily and change according to the instructions received from the stoma care nurse.


Emptying and cleaning the pouch: Empty the ostomy pouch when it reaches 1/3 of its capacity. For two-piece pouches, detach the barrier and rinse with water, avoiding cleaning products.


Prevent leaks: Use a reliable, well-fitting ostomy pouch to prevent leaks.


Exercise: Your stoma should not limit your physical activities, except for contact sports, very intense activities, or heavy lifting. Consult a health care professional for specific guidance.


Water activities, beaches and swimming: You can take a shower or bath, with or without the bag. Avoid soaps that leave residue on the skin. In hot baths or saunas, check the bag's seal and change it if necessary. Empty the bag before swimming.



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Get in touch!

Special helps patients adapt to the post-operative process and provides guidance to patients and guardians on changing ostomy cycles and equipment!

Why choose Special?

Experiência

Experience

Over 10 years in the healthcare market. You can trust us!

Humanização

Humanization

Dedication to patient well-being to provide the best experience during therapy.

Novas tecnologias e I.A.

New technologies and AI

Use of data and technology with a focus on practicality and clinical evolution.

Logística reversa

Reverse logistics

Service with all security protocols and wherever you are.

Multibrand

We work with all brands, independently, to make our customers' lives easier.

Experience

Over 10 years in the healthcare market. You can trust us!

Humanization

Dedication to patient well-being to provide the best experience during therapy.

New technologies and AI

Use of data and technology with a focus on practicality and clinical evolution.

2000

Patients seen monthly

1300

Municipalities reached in all states

98

Satisfaction Rating

98%

From SLA Delivery

60

Partner operators

2000

Patients seen monthly

1300

Municipalities reached in all states

98

Satisfaction Rating

Official partner

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