Yes, we are a well-established company and have been in the market for over 9 years. We ensure that all our employees, suppliers and distributors have a level of excellence in quality.

Medicines are stored between 15° and 30° and when refrigerated between 2° and 8°, according to the manufacturers' specifications.

Deliveries are made by qualified carriers, who monitor temperature and the packaging is qualified for storage. In cases where delivery exceeds this period, the carrier is asked to replace the ice in order to ensure that the medicines are always refrigerated.

By phone, through our Call Center,0800 700 6666, via email and WhatsApp to speak directly with our internal sales team:

The request for exchange and/or return must be made through the customer service channel. The deadline for the request is 7 days after receipt and the product must be in perfect condition for return.

Proof of payment must be sent through the service channel used (WhatsApp or email).

The delivery time for medicines is 1 to 7 business days after the request. The delivery time for medicines may vary depending on the recipient's region:

The payment method is chosen at the time of purchase and can be via debit and credit cards from the main brands, bank transfer or Pix:

For private and legal purchases, we send the medicines after payment confirmation.

It is possible to issue the invoice before payment only in cases of judicial purchases, where it is requested to complete the order.

The invoice is issued at the time of billing (release of the medication) and is automatically sent by email. Except in cases of advance payment of the invoice, made for judicial purchases.

Medications are shipped through qualified partner carriers. When making a purchase, we inform the delivery date by email or WhatsApp and the customer can contact us to find out the status of the order.

Shipping is carried out by air or road by duly qualified carriers. All partner carriers are audited and submitted to the qualification process for accreditation. This stage ensures that they are technically and operationally qualified, in addition to certifying that they have all the transport authorizations issued by the regulatory bodies.”

For beneficiaries served by Special via health insurance, we perform adherence control. Adherence control is the contact made by the service team to verify the quantity of products the patient has before the next shipment. This procedure is carried out to avoid excess and waste of products in the patient's home or lack thereof.

You must contact Special via0800 700 6666or through existing contacts (WhatsApp or email).

In the case of a broken/damaged medication, you must contact Special via {{content_library.global.phone.customer service center}} or through existing contacts (WhatsApp or email). You will need to take photos of the order packaging, labels, the inside of the box and the medication (Identifying batch).

Without opening or breaking the seal, you must immediately contact Special via {{content_library.global.phone.customer service center}} or through existing contacts (WhatsApp or email). It will be necessary to take photos of the order packaging, labels, the inside of the box and the medicine (Identifying batch).

Yes, through our {{content_library.global.phone.customer service center}} from Monday to Friday from 8:00 am to 6:00 pm.

Expired or unused medications can be disposed of at any drugstore near your home and, in the case of controlled medications, at the municipal health department. If you have any questions, contact the {{content_library.global.phone.customer service center}}.

São Paulo Branch: 06460-000